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Bilingual Call Centre Agent

Osgoode Properties Limited, a leader in rental property management, has an opening for a full-time Bilingual Call Centre Agent.  Reporting to the Manager of Leasing and Advertising, you will be responsible to respond to all inquiries from a diverse range of prospective tenants and coordinate the viewing schedule at various properties. Specifically:

  • Answer telephone calls from prospective tenants
  • Respond to voice mail, e-mail and chat enquiries from prospective tenants
  • Determine the needs of prospective tenants
  • Schedule appointments for unit viewing
  • Call tenants for annual feedback
  • Perform monthly market surveys
  • Consistently focus on providing superior customer service
  • Understand and adhere to all criteria outlined in the Certified Rental Building program (CRB) and the Crime-Free Multi-Housing Program (CFMHP), where applicable

Requirements:

  • High school equivalent
  • 2 to 3 years’ experience in office administration, property management, call centre, sales and/or customer service
  • Excellent oral communication and written skills in English and French
  • General knowledge of landlord and tenant legislation
  • Ability to put all prospective tenants at ease when answering their questions effectively and provides all required information
  • Ability to overcome obstacles as presented by prospective tenants
  • General knowledge of computer software systems, including Microsoft Office Suite (Outlook, Word, Excel) and Yardi
  • Ability to work independently and in a team environment
  • Good conflict-resolution skills, ability to deal patiently, tactfully and effectively with emotionally charged situations and a client base with diverse cultural, educational and socio-economic backgrounds
  • Displays a positive work attitude and is enthusiastic
  • Good organizational skills

This is a permanent full-time position which offers excellent benefits and a competitive salary. You will be required to work some evenings and alternating weekends.

If you would like to be considered for this position, please submit your resume to jobs@osgoode.ca. We would like to thank all applicants, however only those under consideration will be contacted.